Refund policy

Returns & Refunds Policy

We want you to love your Thea pieces. If something isn't quite right, here's everything you need to know about returns and refunds.

Return window
You have **30 days** from the day you receive your order to request a return.

Condition of returns
To be eligible for a return, your item must be:
- Unused and unworn
- Undamaged, with no signs of wear
- In its original packaging

Earrings
For hygiene reasons, earrings are non-returnable and non-refundable. This does not affect your rights if an item arrives faulty or damaged (see below).

Return shipping
- If your item arrived **faulty or damaged**, we cover the cost of return shipping.
- For a **change-of-mind** return, the cost of return shipping is covered by you.
- If you'd prefer an **exchange** instead of a refund, we'll cover the shipping to send your new piece out to you.

Refunds
Once we receive and inspect your returned item, we'll process your refund within **2 business days** (maximum) to your original payment method. Please note that, depending on your bank or card provider, it can then take a further **5–10 business days** for the funds to appear in your account.

Exchanges
Would you prefer a different piece? We're happy to arrange an exchange — just let us know when you get in touch and we'll sort it out for you.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or if you've received the wrong item, please contact us as soon as possible with a photo, and we'll make it right.

How to start a return
Email us at **hello@theajewellery.com** with your order number and the reason for your return, and we'll guide you through the next steps.